Frequently asked questions

For all demands regarding your order

What is the delivery time?

The distribution is made within 3 to 5 working days.

If the first distribution attempt fails, a second distribution is made at the recipient's request (included in the price).

In case of non-distribution, the shipment is notified to the post office and must be withdrawn within 7 days.

I did not receive my order while I was debited?

There was certainly a computing error, please contact customer service.

I can not pay for my order, what should I do?

If your card is declined, there may be a problem with your bank.

If this is not the case, please contact customer service.

I did not receive the invoice in my package, how to find it?

The invoice can be found in your account under Transaction.

Why does my coupon not work?

Has the validity date been exceeded? If not, please contact customer service.

I did not receive what I wanted; I received damaged products; My order is not complete?

Send us a photo and explanation of the delivery in question, via the contact form, within 48 hours.

If the deadline is met, we will compensate you.

 

Pour toutes les questions relatives à mon compte client

I can not connect?

You have probably entered an incorrect password. If you have forgotten your password; Click on "Forgotten Password". A new password will be sent to your email address.

If you have forgotten the email address you used when creating your account, please contact customer service.

My contact information has changed, how can I change it?

To update your account information, please log in and edit your data under "Contact information".

How to become a member?

To become a member of www.amstein.ch, fill in the registration form under "Create an account". Once validated, you will receive a confirmation email.

Je suis un professionnel, que dois-je faire ?

Please contact customer service to create an account.

My problem is not listed

Your problem is not listed if on? Contact our customer service, we will be happy to help you.