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The distribution is made within 3 to 5 working days.
If the first distribution attempt fails, a second distribution is made at the recipient's request (included in the price).
In case of non-distribution, the shipment is notified to the post office and must be withdrawn within 7 days.
There was certainly a computing error, please contact customer service.
If your card is declined, there may be a problem with your bank.
If this is not the case, please contact customer service.
The invoice can be found in your account under Transaction.
Has the validity date been exceeded? If not, please contact customer service.
Send us a photo and explanation of the delivery in question, via the contact form, within 48 hours.
If the deadline is met, we will compensate you.
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Your problem is not listed if on? Contact our customer service, we will be happy to help you.